FAQS
What are your normal hours of operation?
Our standard business hours are Monday - Friday, from 9:00a-5:00p EST. If you reach out to us on a weekend, or outside our normal operating hours, we will respond to your question as soon as possible once we return.
How do I know if my order has been successfully placed?
You will receive a confirmation email immediately after your order is placed. Once your order has been shipped, you will receive another email stating so, along with the tracking info.
How do I know when my order will arrive?
Upon checking out, you'll see an ETA for your order. If anything changes with the date specified, you'll receive an email with an update.
Will you be offering more colors & designs?
You bet! We are just getting started and will be adding new designs and colors soon. We appreciate input from our customers so if you are interested in a certain color or style, please send us an email and our design team will take your suggestion into consideration.
How do I return an item for a refund?
Please see our refund and exchange policy here.
Do you ship internationally?
We sure do!
Can I make changes to my order before it ships?
We love to make sure our customers receive their new scrubs as quickly as possible so we aim to ship orders as soon as we can-sometimes within hours of the time the order was placed. If you notice a mistake was made within 12 hours of your order being placed, please reach out and we will try our best to accommodate you.
If your order was already shipped, an exchange process must be initiated.
Do you offer price adjustments?
No, we currently do not offer price adjustments.